These privacy terms govern the processing of personal data in the Metalcut OÜ online store at metalcut.ee.

1. Data Controller

• Name: Metalcut OÜ
• Registry Code: 14255436
• Address: Kiige, Nõmmküla, Tapa vald, 45006 Lääne-Virumaa, Estonia
• E-mail: margus@metalcut.ee
• Phone: +372 5343 4796

2. What Personal Data is Processed?

• Identification data: first name, last name.
• Contact details: e-mail address, phone number, delivery address.
• Purchase history: data regarding completed purchases, prices, and payment information.
• Customer support data: correspondence with customer support.

3. For What Purpose is Personal Data Processed?

• Order fulfillment: delivery of goods and processing of payments.
• Customer communication: providing order-related information and responding to inquiries.
• Legal obligations: retention of accounting data and resolution of consumer disputes.
• Marketing: sending newsletters (only with the customer’s prior consent).

4. Disclosure of Personal Data to Third Parties

The Seller transfers personal data to third parties only in cases prescribed by law or to the extent necessary for providing the service:
• Logistics partners: for the delivery of goods (e.g., Itella SmartPOST, Omniva, etc.).
• Payment gateways: for facilitating bank links and card payments.
• Accounting service provider: for organizing accounting records.

5. Data Retention

• Purchase history: retained for seven years in accordance with the Accounting Act.
• Customer account data: retained until the account is closed.
• Marketing consent: retained until the consent is withdrawn by the customer.

6. Customer Rights

You have the right at any time to:
• Access your personal data.
• Request the rectification or erasure of data (except where retention is required by law).
• Withdraw your consent for direct marketing.
• File a complaint with the Data Protection Inspectorate (info@aki.ee).

7. Cookies

The website uses cookies to improve user experience and collect statistics. The user can disable the use of cookies in their browser settings.

8. Payment Methods and Security

In the Metalcut OÜ online store, you can pay using the following methods:
• Bank links: (e.g., Swedbank, SEB, LHV, Luminor, Coop Pank).
• Card payments: Visa and MasterCard.
• Invoice: Option to pay via bank transfer after an invoice has been issued.
Security:
• The transfer of personal data to the payment center is carried out via an encrypted data communication channel.
• The Seller does not have access to the customer’s bank card details or internet banking passwords.
• Personal data necessary for executing payments are transferred to the authorized processor (e.g., Montonio or the respective bank interface).

9. Right of Withdrawal and Returns

In accordance with the laws of the Republic of Estonia, the following conditions apply to goods purchased from the online store:
• 14-day right of withdrawal: The customer has the right to withdraw from the contract without giving a reason within 14 calendar days of receiving the goods.
• Return conditions: The returned goods must be complete, in their original packaging, and unused. The customer may only try out and inspect the goods in the same way as is permitted in a physical store.
• Exceptions (Note: Metalcut OÜ specialty): The right of withdrawal does not apply to products made according to the customer’s special order or specifications (e.g., metal parts cut according to customer drawings).
• Return costs: The costs of returning the goods are borne by the customer, unless the reason for the return is that the item does not correspond to the order (e.g., wrong or defective product).
• Refunds: The Seller shall return all fees received under the contract to the customer without delay, but no later than 14 days after receiving the withdrawal notice.

10. Right to File a Claim

• Individual customers have the right to file claims within 2 years from the delivery of the goods.
• In the event of a defect, the customer must notify the Seller via e-mail (info@metalcut.ee) no later than within two months.